Privacy and Data Protection — We are committed to protecting your privacy and ensuring the security of your personal information when using our consultancy services and professional courses.
Introduction
Skilro ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience when using our website, engaging with our consultancy services, participating in our professional courses, or otherwise interacting with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Identity Information: Full name, job title, company affiliation, professional credentials, and other information required to provide our services.
- Contact Information: Email address, phone number, mailing address, and other contact details.
- Financial Information: Billing information, payment details, transaction history, and other financial data necessary to process payments for our services and courses.
- Professional Information: Information about your professional experience, skills, qualifications, and career goals that you provide when signing up for our courses or consulting services.
- Technical Information: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information, and other technology identifiers from the devices you use to access our Services.
- Usage Data: Information about how you use our website and services, including browsing patterns, page views, traffic data, location data, content preferences, and other communication data.
Non-Personal Information
We may collect non-personal information, or anonymous data, such as browser type, language preference, referring site, and the date and time of each visitor request.
How We Collect Information
We collect information through:
- Direct Interactions: Information you provide when creating an account, signing up for our services or courses, completing forms, or communicating with us.
- Automated Technologies: When you use our Services, we may use cookies, web beacons, and similar tracking technologies to collect usage and browsing information automatically.
- Third Parties: We may receive information about you from third-party business partners, service providers, and publicly available sources.
How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our Services
- To process and complete transactions
- To manage your account and provide customer support
- To personalize your experience and deliver relevant content
- To improve our website, products, and services
- To communicate with you about our services, courses, promotions, and other information that may be of interest to you
- To tailor course content and consulting recommendations to your needs
- To protect against fraudulent, unauthorized, or illegal activity
- To fulfill any other purpose for which you provide the information
- To comply with our legal and regulatory obligations
Legal Basis for Processing (EU/EEA Users)
For users in the European Union or European Economic Area, we process your personal information based on one or more of the following legal grounds:
- Performance of a Contract: Processing necessary for the performance of a contract with you
- Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and interests
- Legal Obligation: Processing necessary to comply with our legal obligations
- Consent: Processing based on your consent
Disclosure of Your Information
We may disclose your personal information to:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service
- Business Partners: Strategic partners who work with us to provide our Services or who have a business relationship with us
- Professional Advisors: Lawyers, bankers, auditors, and insurers who provide professional services to us
- Course Instructors and Consultants: Professional experts who deliver our courses and consultancy services
- Corporate Transactions: In connection with any merger, acquisition, or sale of company assets
- Others: With your consent or as otherwise disclosed at the time of data collection or sharing
We may disclose aggregated, anonymized information about our users without restriction.
Cross-Border Transfers
Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.
For users in the European Union, we ensure appropriate safeguards are in place for cross-border transfers as required by applicable laws.
Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal information
- Rectification: The right to request correction of information you believe is inaccurate
- Erasure: The right to request deletion of your personal information in certain circumstances
- Restriction: The right to request restriction of processing in certain circumstances
- Data Portability: The right to request transfer of your information to another organization
- Objection: The right to object to processing based on legitimate interests
- Withdraw Consent: The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to track activity and hold certain information to improve and analyze our Services. For more information about our use of cookies, please see our Cookie Policy.
Third-Party Links and Services
Our Services may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@skilro.com
- Postal Address: [Skilro Physical Address]
Additional Information for Certain Jurisdictions
California Residents
The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. California residents may have the right to request access to and deletion of their personal information, opt-out of the sale of their personal information, and not be discriminated against for exercising their privacy rights.
To exercise your CCPA rights, please contact us using the information provided in the "Contact Us" section above.
European Economic Area, United Kingdom, and Switzerland
If you are located in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) or similar privacy laws. In addition to the rights outlined in the "Your Data Protection Rights" section, you have the right to lodge a complaint with your local data protection authority.
Professional Services Specific Privacy Considerations
Confidential Client Information
When providing consultancy services, we may have access to confidential business information. We handle such information with the utmost care and in accordance with professional standards and any applicable non-disclosure agreements. We only use client confidential information for the purpose of providing our services and will not disclose it to third parties without consent, except as may be required by law.
Course Participation Data
When you participate in our professional courses, we may collect data about your progress, assessment results, and engagement with course materials. This information helps us improve our courses and provide personalized learning experiences. We may use anonymized data for educational research purposes.
Last Updated: May 1, 2023